Housing & Homelessness

Mediation Mediation

About Mediation

A free confidential service for young people aged 16 and over and their parents/carers who are experiencing conflict or difficulties at home.

What Is Mediation?

Mediation is a structured process where people try and sort out their differences with the support of an impartial mediator. It is really important to understand that it is the people involved in the mediation who decide what will happen and not the mediator.

Mediation is:

  • Voluntary - you only take part if you want to. You do not have to do it.
  • Independent - the only aim of mediation is to support the people involved to come to an agreement
  • Impartial - the mediator will not side with one party over another.
  • Confidential - Information discussed in mediation sessions will not be shared with anyone else
  • Self Determined - It is the people involved in the mediation who decide what the outcome will be.

What Will Happen?

This service works with young people, their families, or others where conflict has led to the young person leaving or being asked to leave their home.
Both the young person and the parents/ carers/ others, need to be prepared to try and find a solution to the situation.
The outcome of mediation is decided by the people involved.

Some of the possible outcomes might be:

  • The issues are resolved and the young person can return home
  • The young person can return home temporarily whilst other accommodation options are explored
  • The young person cannot return home but relationships are improved

Before mediation can start, you need to decide if you want to take part.

The Process

Firstly you will be invited to attend a meeting on your own with the mediator. During this meeting you will have the chance to think about what has happened, how you feel and how you want to move forward. The mediator will meet individually with both sides.
Once these individual meetings have taken place you will both be invited to attend a joint meeting. In the joint meeting both sides will be given individual time to talk about the issues from their perspective.

The mediator will help you both talk to each other in an open and honest way to exchange:

  • Ideas
  • Feelings
  • Information
  • Understanding
  • Ways of moving forward

Once you have done this the mediator will encourage you to plan what you are going to do together to move forward. These agreements will be written up into a contract which you will both agree to.

Benefits Of Mediation

Provides a safe space with professional support to help you sort out your problems.

  • Gives you the chance to talk about your concerns and worries and to be listened to.
  • You can explore the options and stay in control of any decisions which are made
  • Gives you the chance to rebuild the relationships within the family
  • It’s voluntary and you can walk away at any time - you have nothing to lose.

Referral Process

If you would like to talk to someone in confidence about mediation and whether it might help your situation please call the ZAP team on 01752 206626, get in touch or email: enquiries@thezoneplymouth.co.uk.

The Zone have been a great help in getting our family back together.