Information & Support

Drop In Drop In

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About Drop In

Drop in at The Zone is a confidential information service for 13-25 year olds. 

You can talk to one of our youth support volunteers about anything you would like support with by dropping into The Zone Monday - Friday between 12pm - 5pm.

Last year our Front of House team and Youth Support Volunteers provided free and confidential advice and support to over 5500 different Young People.

This included information and advice about:

Sexual health and relationships

Housing and homelessness

Support with their mental health

Personal development

Concerns about money

Many more reasons......

What can I expect at Drop In?

You may be nervous about coming along to a drop in service to talk about what's important to you and may be wondering what will happen when you come in. Here are some of the most common questions we get asked about Drop In...

What happens when I come in to speak to someone?

When you drop into The Zone our receptionist will usually take your name and date of birth and ask if you have been in to see us before. They will also ask what you would like to talk to someone about. We have lots of young people dropping in every day to talk about a number of different things so they need to ask what you would like help with to make sure they link you in with the right person. You do not need to go into detail at the reception desk. The receptionist will then ask you to take a seat whilst they get your file ready and as soon as a volunteer is available they will call you through to one of our private booths.

What happens in the booth?

When you are called into a booth our volunteer will introduce them self and explain our confidentiality to policy to you. We are very clear about our confidentiality policy so that you are aware of what we will and will not share. This means that you can make an informed decision about what you wish to share with us. The volunteer will then ask how they can help and will talk to you about your situation. Our volunteers are here to listen and won’t hurry you, so you can take your time to explain what’s been going on for you. It is also up to you how much you want to tell us, and it’s ok if there are things you’d rather not say.

What happens next?

Once our volunteer knows a bit more about your situation, they can then talk with you about your options. It may be that we can refer you to one of our projects at The Zone, who are able to offer specialised support. Or it could be that we may need to refer you or sign post you to another agency. Sometimes just talking to one of our volunteers is all you wish to do.

Can I bring someone with me?

Yes, it is entirely up to you if you wish to bring someone along with you. You can bring a friend or parent with you if you'd like but if you want to come in on your own that is fine too.

If you would like to know more about Drop In please contact us.

Extremely polite staff who were understanding and very supportive. Gave me enough time to discuss all issues with confidentiality. I am very grateful for the service that was provided.